About Us
Start working with Tailwind CSS that can provide everything you need to generate awareness, drive traffic, connect.
Years
Experience
Operational Excellence Through Human-Centred ITSM
We help organisations unlock the full potential of ISO/IEC 20000-1 – embedding structured, scalable, and people-first service management systems that deliver assurance, agility, and lasting value.
Our multidisciplinary team combines deep service management expertise with regulatory and cultural insight – enabling clients to move beyond static compliance and build modern, value-focused ITSM ecosystems.
Why Choose Us?
We specialise in designing, implementing, and optimising Service Management Systems in line with ISO/IEC 20000-1 requirements – ensuring real-world outcomes, not just audit checkboxes.
We don’t sell off-the-shelf templates. We co-create scalable solutions that align with your organisation’s size, delivery models, and tooling environment – whether Agile, DevOps, hybrid, or traditional ITSM.
From leadership coaching to team enablement, we help embed ITSM as a lived culture – practical, adaptive, and people-first. It’s more than compliance; it’s about building confidence and capability.
Whether you’re implementing ISO/IEC 20000-1 for the first time or re-architecting enterprise-wide ITSM, we adapt to your pace, resources, and ambitions – with support that evolves as you grow.
Our Philosophy
At ITSM.ie, we deliver structured service transformation with a human touch. We simplify complexity, dismantle legacy barriers, and empower your teams with the frameworks, tools, and habits to deliver measurable value.
From service design to continual improvement, we help you shift from reactive firefighting to proactive, integrated, and sustainable service leadership.
Key Features
Start working with Tailwind CSS that can provide everything you need to generate awareness, drive traffic, connect.
Mojtaba “Moji” Akbari – Executive Director
With over 17 years’ experience in compliance, audit, and risk, Moji is a seasoned strategist and certified ISO 27001 Lead Auditor. He works across industries – from finance to infrastructure – supporting organisations as they navigate complex regulatory and service management demands with clarity and composure.
A trusted advisor known for his partnership-first approach, Moji helps organisations transform ITSM from a compliance exercise into a driver of operational strength and competitive advantage.
Our Team
We bring together specialists in IT service management, ICT risk, operational resilience, and regulatory strategy. From former auditors to ITSM practitioners, our team understands both the formal requirements of ISO/IEC 20000-1 and the realities of implementation.
We work across diverse sectors, including finance, healthcare, utilities, and SaaS – helping organisations achieve certification while building sustainable, long-term service excellence.
Ronny Jofra
C.E.OIf the distribution of letters and 'words' is random
Aliana Rosy
HRIf the distribution of letters and 'words' is random
Sofia Razaq
C.O.OIf the distribution of letters and 'words' is random
Micheal Carlo
DirectorIf the distribution of letters and 'words' is random
Want to Know More?
Join the organisations building scalable, standards-led operations with ISO/IEC 20000-1 – the modern way to deliver ITSM.
