OUR SERVICES
ISO/IEC 20000-1 defines the international requirements for effective IT Service Management. Our services are designed to help you meet those requirements – from initial readiness through to certification and ongoing improvement. Each service is mapped to the clauses of the standard, giving you confidence that your Service Management System (SMS) is both practical and certifiable.
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Gap Assessment & Readiness
(Clauses 4–6: Context, Leadership, Planning)
Before implementing or certifying an ITSM framework, it’s essential to understand where you stand.
- Comprehensive ISO/IEC 20000-1 gap analysis and maturity assessment.
- Definition of SMS scope, governance roles, and stakeholder needs.
- Roadmap to close gaps and align ITSM with your business strategy.
This stage ensures your organisation has a clear baseline and a tailored plan to move forward with confidence.
SMS Design & Implementation
(Clauses 7–8: Support & Operation of the SMS)
A strong Service Management System is the foundation of ISO/IEC 20000-1.
- Design and document your SMS to meet certification requirements.
- Implement service delivery processes: incident, problem, change, configuration, continuity, supplier management, and more.
- Establish competence, awareness, communication, and knowledge management practices.
- Integrate with ITIL, COBIT, or ISO 27001 for a unified governance framework.
We build practical systems that embed ITSM into your daily operations without unnecessary complexity.
Process Improvement & Integration
(Clauses 8 & 10: Operation & Improvement)
ISO/IEC 20000-1 is not only about compliance – it is about continual improvement.
- Streamline and automate core ITSM processes such as incident, change, and service request management.
- Align ITSM with information security, risk management, and business continuity.
- Introduce continual service improvement cycles supported by KPIs, dashboards, and feedback loops.
This ensures your SMS remains dynamic, scalable, and responsive to change.
Certification Support & Internal Audits
(Clauses 9–10: Performance Evaluation & Improvement)
Certification demands rigorous evaluation – and we guide you through every step.
- Pre-certification readiness reviews.
- Internal audits aligned to ISO/IEC 20000-1 requirements.
- Corrective action planning and management review support.
- Hands-on preparation for external certification audits.
With us, you go into certification audits fully prepared and supported.
Managed ITSM Services
(Clauses 7–10: Support, Operation, Evaluation, Improvement)
ITSM maturity is not a one-off project – it requires continuous monitoring and improvement.
- Ongoing management of ITSM processes, monitoring, and reporting.
- Real-time dashboards and regular KPI reviews.
- Periodic management reviews to ensure alignment with business goals.
- Continuous support to maintain certification and evolve your SMS.
We act as a long-term partner, helping you sustain compliance, improve performance, and achieve continual service excellence.
Why Choose Us?
Our ISO/IEC 20000-1 aligned services ensure:
- A structured path from readiness to certification.
- A practical, business-focused approach to ITSM.
- Continual improvement that goes beyond compliance.
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We help organisations design and implement ISO/IEC 20000-1 aligned service management systems that are practical, scalable, and certifiable.
